jlj5 Privacy Policy

1. Who We Are

jlj5 ("we", "us", "our", "the Platform") operates the online gaming website accessible at https://jlj5.app. jlj5 is the data controller responsible for the personal data collected and processed in connection with your use of the Platform. For all data-related enquiries, please contact us at [email protected].

This Privacy Policy governs the collection, use, storage, and disclosure of personal information relating to individuals ("you", "your", "the Player") who access or use the jlj5 Platform and its services. By registering an account on jlj5, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

jlj5 collects the following categories of personal data:

Identity Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification — players must be 21 or older).
• Gender (optional, for personalisation).
• Government-issued ID number (e.g., Philippine National ID, passport, driver's licence).

Contact Data

• Email address (primary account communication channel).
• Mobile phone number (for security verification and account alerts).
• Residential address (for identity verification and regulatory compliance).

Financial Data

• GCash or PayMaya account reference (for payment processing and withdrawal verification).
• Bank account details where applicable (BPI, BDO, Metrobank).
• Transaction history including deposits, withdrawals, and gaming activity.

Technical Data

• IP address and device identifiers.
• Browser type, operating system, and screen resolution.
• Pages visited, session duration, and interaction events on the Platform.
• Cookies and similar tracking technologies (see Section 8).

Gaming Data

• Game session history, bets placed, outcomes, and account balance movements.
• Responsible gaming preferences including deposit limits and self-exclusion status.

3. How We Collect Data

jlj5 collects personal data through the following means:

• Direct provision: Information you provide when registering an account, completing identity verification, making a deposit, or contacting our support team.
• Automated technologies: Cookies, server logs, and analytics tools that record your interaction with the jlj5 Platform.
• Third parties: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services may share data with jlj5 in connection with your account.
• Regulatory sources: We may receive data from PAGCOR or other regulatory bodies as part of our licensing obligations.

4. How We Use Your Data

jlj5 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jlj5 player account.
• Identity and age verification: To confirm that you are at least 21 years of age and the legitimate holder of the account and associated payment methods.
• Payment processing: To process deposits and withdrawals to and from your account using GCash, PayMaya, and bank transfer services.
• Legal and regulatory compliance: To fulfil obligations under Philippine law, PAGCOR regulations, and applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent, abusive, or unauthorised activity on the Platform.
• Responsible gaming: To monitor gaming patterns, enforce self-imposed limits, and identify players who may require intervention under our responsible gaming programme.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Service improvement: To analyse Platform usage, identify technical issues, and improve the jlj5 user experience.
• Marketing communications: To send you promotional offers and updates that we believe are relevant to you, subject to your communication preferences. You may opt out at any time.

5. Legal Basis for Processing

jlj5 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services described in the jlj5 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR requirements, AML obligations, and data retention mandates.
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time.

6. Sharing Your Data

jlj5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers that assist jlj5 in verifying player identity and complying with regulatory requirements.
• Technology and hosting providers: Cloud infrastructure, security, and analytics vendors engaged by jlj5 to operate and maintain the Platform, subject to appropriate data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or at the request of PAGCOR or other competent Philippine regulatory bodies.
• Game content providers: Game studios and software providers who operate games on jlj5 may receive anonymised or pseudonymised gameplay data for game performance and integrity purposes.

All third parties with whom jlj5 shares personal data are required to handle that data in accordance with applicable privacy laws and to use it only for the specific purposes for which it was shared.

7. Data Retention

jlj5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in line with PAGCOR and Philippine AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years in accordance with applicable financial regulations.
• Gaming history and responsible gaming records are retained for a minimum of three (3) years following the end of the relevant gaming session or self-exclusion period.

Once the relevant retention period has expired and jlj5 has no further legal basis to retain your data, it will be securely deleted or anonymised.

8. Cookies & Tracking Technologies

jlj5 uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse Platform usage. The categories of cookies used by jlj5 include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled.
• Functional cookies: Remember your login status, language preferences, and personalised settings.
• Analytical cookies: Help jlj5 understand how players use the Platform so we can improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are set only with your consent.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the jlj5 Platform.

9. Security Measures

jlj5 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, and disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jlj5 Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. jlj5 staff do not have access to your plain-text password.
• Role-based access controls limiting employee access to personal data to those with a demonstrable operational need.
• Regular security audits and penetration testing of the Platform infrastructure.
• Fraud detection systems monitoring for unusual account activity.

While jlj5 takes all reasonable steps to protect your data, no online system can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your own jlj5 login credentials.

10. Your Rights

Under applicable Philippine data privacy law (Republic Act No. 10173, the Data Privacy Act of 2012) and subject to certain exceptions, you have the following rights in relation to your personal data held by jlj5:

• Right to be informed: To know what personal data jlj5 holds about you and how it is being used.
• Right to access: To request a copy of the personal data jlj5 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where jlj5 no longer has a legal basis to retain it.
• Right to object: To object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jlj5 at [email protected]. jlj5 will respond to verifiable data subject requests within 30 days.

11. Children & Minors

The jlj5 Platform is strictly prohibited for use by individuals under the age of 21 years, in accordance with PAGCOR regulations. jlj5 does not knowingly collect personal data from individuals under 21. If jlj5 becomes aware that personal data has been collected from a minor, the associated account will be suspended immediately, all balances will be handled in accordance with applicable regulations, and the data will be deleted without undue delay.

If you believe that a minor has registered on jlj5, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

jlj5 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through an on-site notification. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the jlj5 Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.

The current version of this Privacy Policy is always available at https://jlj5.app/privacy-policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jlj5, please contact our Data Privacy team via:

Email: [email protected]

Live Chat: Available 24/7 directly on the jlj5 Platform.

jlj5 aims to acknowledge all data privacy enquiries within 48 hours and to resolve them within 30 days of receipt.